Location: Scranton, PA

Department: Customer Service

Employment Type: Full-time

Job Type: Backfill Position

About Dunder Mifflin

Dunder Mifflin Inc. is a micro-cap regional paper and office supply distributor with an emphasis on servicing small-business clients. With a corporate office in New York City, Dunder Mifflin has branches primarily in the Eastern and Midwestern United States. We value customer service, top-quality paper products, and above all, employee satisfaction.

About the Role

As a Customer Service Representative at Dunder Mifflin, you'll join our Customer Service team and will report to Kelly Kapoor. Your primary responsibilities will include handling customer inquiries and complaints, providing product and service information, processing returns, and creating sales leads.

Key Responsibilities

• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.
• Maintain customer records by updating account information in the database.
• Manage large amounts of incoming calls and customer service inquiries.
• Generate sales leads and identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies of the company.
• Take the extra mile to engage customers and build sustainable relationships of trust through open and interactive communication.

Qualifications

We are flexible on qualifications, but an ideal candidate should have strong interpersonal skills, problem-solving skills, and the ability to work under pressure. Previous experience in a similar role would be advantageous, but not mandatory. If you are a team player, enjoy a fast-paced environment, and are ready to tackle a wide range of tasks, we'd love to hear from you!

What We Offer

At Dunder Mifflin, we believe our employees are our greatest asset, and we're committed to helping them grow and thrive. We offer a competitive salary, a comprehensive benefits package, and an environment that fosters creativity and camaraderie.

How to Apply

To apply for this role, please submit your resume and a brief cover letter explaining why you would be a great fit for this role. Applications will be accepted on a rolling basis until the position is filled. Dunder Mifflin is an equal opportunity employer.