JOB SUMMARY:

To work as a member of the Hospice team in maintaining office operations by handling organizational and clerical support tasks. Ability to multitask and complete projects on time. Ability to handle patient and family phone calls professionally with strong communication skills. Managing and performing other general office tasks.

JOB FACTORS:

Essential Functions:

1. Answering Phones, receive referral/intake information.
2. Assist in the scheduling of appropriately skilled person to fill the case, inputs scheduling information on the computer.

Position Description Office Supportcontinued

1. Complete referral/intake forms and route them appropriately for admission approval.
2. Assist in maintaining personnel files.
3. Assists with IDG preparation; type IDG notes and maintain minutes of IDG meetings.
4. Assist with the orientation of new employees as requested.
5. Set up new patient records.
6. Breakdown discharged patient charts.
7. Log in and out physician orders and mail/fax orders to the appropriate physicians.
8. Send attending physicians IDG updates following IDG meetings.
9. Implement systems to assure organization and timely retrieval of documentation.
10. Perform other duties as assigned by the Hospice Office Administrator, Director of Nursing, and Clinical Care Supervisor.
11. Assists office administrator/office manager with ongoing education, including in-services, training, and other activities to maintain and improve staff competence.
12. Assists administrators to ensure that all employees meet their required mandatory training, keeps records of in-services, and files employees certificate of attendance in the employee personnel file.
13. May be requested by the administrator to attend outside meetings and/or conferences.
14. Makes Hospice admission packets
15. Type appropriate changes to documents and manuals as directed by the hospice administrators/supervisors.
16. Assists/handles hospice payroll.

Qualifications

QUALIFICATIONS:

Educational/Degree:

High School Graduate

Knowledge/Skills/Ability:

Ability to work independently. Acceptance of and adaptability to day to day projects and changes. Strong leadership and excellent interpersonal relationship abilities are essential. Must have the ability to demonstrate self-confidence and a positive attitude toward self and others. To maintain commitment and enthusiasm to goal achievement.

Experience:

Experience in a hospice setting is preferred.