Supervisor, Provider Relations

Centene Corporation

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose Oversees a staff of customer service representatives who respond to provider network Medical practitioners questions and issues. Prepares educations materials for Medical practitioners and provides training to staff. Develops workflow efficiencies or recommends improvements for other areas of provider relations.

• Recruits, supervises, trains, evaluates and audits work performance of staff of customer service representatives. Oversees and accounts for employees’ attendance, appearance, telephone etiquette and adherence to company policies.
• Assists Medical practitioners with questions regarding contracting, credentialing and procedures.
• Assists Manager in planning goals for the team.
• Tracks and conducts in-depth research on medical practitioner complaints.
• Coordinates with Manager to prepare education materials for practitioners.
• Develops and communicates procedures and suggestions regarding workflow and other areas for improvement.
• Develops, collects and maintains statistics to establish and ensure the successful completion of goals and objectives, as well as ensure contractual compliance.
• Produces daily, weekly, monthly and annual productivity reports.
• Participates in staff meetings and other supervisory meetings.

Education/Experience Minimum two years college or three to four years experience in customer service phone work, preferably in the area of medical insurance. Two to three years supervisory experience, preferably in a medical facility, HMO or insurance company; or equivalent related work experience.

Our Comprehensive Benefits Package Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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