Company

MasterCard

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Analyst, Operations, Quality Assurance Lead (SCI0082)

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Company Background

RiskRecon is a high growth SaaS organization. We are focused on enabling organizations to dramatically improve their third-party risk management programs. Our automated solution produces analyst-quality, risk-prioritized action plans that enable efficient prioritization of third-party security risks and constructive collaboration with vendors.

In the past 10 to 15 years the entire IT application and outsourcing landscape has changed for most organizations as they shift from on premises software to the "cloud first" strategies. This transformation means that organizations increasingly rely on third-party vendors to protect and secure their sensitive systems and data. Yet these same organizations still rely on manual, once-a-year security questionnaires to evaluate the quality of each vendor's security practices.

RiskRecon is part of the Mastercard Cyber and Intelligence (C&I) organization with a growing list of brand name customers in a variety of industries.

Overview

Our Senior Analysts participate in daily research and back-office work that is critical to the success of the RiskRecon organization. Senior Analysts use specialized platforms and procedures to prepare work, research and build cyber security profiles and ensure timely report publishing for companies all over the world. The position is responsible for leading a team of quality assurance Analysts and executing on processes to ensure quality as Operations Analysts fulfill customer requests. The position is required to communicate effectively and provide reporting and regular updates to internal and external stakeholders.

Role

In This Role, You Will

Lead the Quality Assurance team (consisting of onshore and offshore Analysts) to ensure:
data accuracy; the best product is delivered to our customers
complete and accurate documentation is developed, available and followed
consistency in quality assurance processes
Analyst productivity levels are met
sufficient quality assurance coverage across all Analysts and the different categories of work performed
Ensure data quality by reviewing work from Operations Analysts and QA Analysts
Provide feedback for accepted and rejected work management tickets
Lead training sessions to improve data quality and accuracy
Research company ownership and perform quality checks for on-boarding and maintenance
Identify and make decisions on owned company subsidiaries, domains, netblocks and security incidents
Interface with technology tools to ensure cyber profiles are scanned, normalized and published to the RiskRecon and customer portals within defined service level targets
Contribute to various internal social communication channels to help and provide direction to others
Share product ideas that will improve Analyst productivity and quality, and identify ways to enable product growth and scale

All About You

Growth mindset and open to change
Thrives on objective development and reporting on key results (OKRs / KPIs)
Willing to work a schedule that allows you to lead the QA team members in the USA and offshore
Strong Internet research experience
Acute attention to detail
Ability to identify patterns in data and develop methods to improve data accuracy
Strong ability to contribute to and follow documentation and standard operating procedures
Intermediate project management skills
Intermediate to strong communication skills
Experience using standard work management software tools
Ability to work independently and with an internal community
Efficient at making high volume decisions based on evidence provided and through individual research

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must

Every person working for, or on behalf of, Mastercard is responsible for information security.

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Identifier

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