Parking Services Assistant

Under general supervision, assists in the operations of the Parking, Card and Transportation office on campus. Responsible for the distribution and sale of University parking permits, fielding parking calls and email inquiries, receiving and posting payments, performing regular audits to ensure accuracy, editing and entering information into the vehicle management system, troubleshooting garage equipment hardware and software;

Knowledge, Skills, Abilities, and Personal Characteristics

• Customer relations skills

• Interpersonal/human relations skills

• Basic math skills

• Understanding of service-oriented environment

• Ability to respond to questions in a tactful and professional manner

• Proficient in Microsoft Excel and Word

• Ability to manage multiple tasks and shift priorities

Job Duties and Responsibilities

• Coordinates the sale and distribution of parking permits and coupons; produces and issues SLU Cards; receives and posts payments for permits and replacement ID's;

• Answers phone and email communication with customers; responds to inquiries regarding parking and transportation policies and procedures, fees, parking options, appeals process; fields communication regarding rental vans and University shuttles.

• Coordinates event parking; ensures the gate list is accurate and up-to-date each week; and programs and communicates all necessary gate functions with DPS and Enforcement.

• Coordinates and process monthly metro passes; signup, ordering, distribution and reconciliation.

• Troubleshoots garage pay machine issues, both hardware and software; and works with vendor to resolve issues.

• Other duties as assigned

Rate of Pay: $17.00

Minimum Qualifications

Associate’s degree; supplemented with two (2) years of related work experience or five (5) years of customer service experience.

Candidate will need to complete a background check.