Company

Centene Corporation

Description

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose Leads in the design, architecture, development and creation of AWS Connect solutions that meet the organization's technical needs. Maintains documentation of diagrams, processes, procedures, troubleshooting guides, and change management logs. Ensures that the designs are implemented so that database systems achieve 100% uptime with 24/7/365 operational availability.   

Develops proposed systems which meet the required AWS Connect specificiations based on company need

Optimizes database administration tasks including configuration management, backup/recovery, performance tuning, monitoring, and space management

Resolves critical problems across various tiers in the database systems

Leads and communicates software development initiatives and plans related database changes including database upgrades and data migrations

Remains abreast of current technology to provide both business and technical solutions based on business needs and specifications and deploys them into the production infrastructure following change management procedures

Leads and directs the efforts to monitor, test, analyze and evaluate the existing infrastructure environment and optimize it based on resiliency, technological advancements, and cost

Produces documentation on operational run books, business and technical solutions, and overall technology concepts

Researches, identifies, designs and implements database upgrades and refresh programs

Ensures that standard operating procedures are well documented in accordance with required standards and protocols

Reviews trend analysis and determines best in class solutions regarding hardware and software resource management

Performs other duties as assigned

Complies with all policies and standards

Education/Experience

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).

Requires 5 – 7 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills

AWS Connect exp required

Preferred Skills

IVR/Call Center experience

React and Nodejs experience

Data Mining experience

Soft Skills

Intermediate - Seeks to acquire knowledge in area of specialty

Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions

Intermediate - Ability to work independently

Intermediate - Demonstrated analytical skills

Intermediate - Demonstrated project management skills

Intermediate - Demonstrates a high level of accuracy, even under pressure

Intermediate - Demonstrates excellent judgment and decision making skills

Intermediate - Ability to communicate and make recommendations to upper management

Intermediate - Ability to drive multiple projects to successful completion

Intermediate - Possesses technical aptitude

Our Comprehensive Benefits Package Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Identifier

c61f9b095f3b2fb74a0342941d1d4224