Company

MasterCard

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Director - T&E Partner Solution

Overview

Mastercard Travel and Expense (T&E) partner solution role aims at building innovative corporate travel and spend management solutions with T&E partners, embedding Mastercard payment solutions in the T&E ecosystem. Corporations and employees are requesting integrated T&E solutions for travel, expense and payment for better spend management and enhanced user experience powered by corporate cards and add-on services. There is an opportunity to transform the T&E business to build a one stop shop solution, partnering with trendsetters such as Navan, Ramp and Brex.

The T&E partner solution Director is responsible for driving new corporate travel business by delivering best-in-class solutions with T&E partners and Fintech to meet the needs of corporate travelers and corporation buyers (i.e. travel managers, accounting teams, procurement teams),

The T&E team is looking for an individual who will be the lead of the T&E partner solutions evaluating business opportunity and innovative solutions with GDS, Travel Management Companies, Expense Management, Self Booking Tools, Fintech and Digital Partners. The Director job mission includes shaping and leading a new vision for T&E partner solution aligned with new market dynamics and customer expectations. The Director will ensure that stakeholders from the regions, from other product teams such as Smart Data and In-Control platforms are unified for the product’s vision and will collaborate with their product.

Your primary competencies include concept ideation and solution design, defining and managing the customer journey, hypothesis testing through prototypes, feature articulation and user flows, interaction design, and optimizing the in-production experience.

Responsibilities

LEAD

Solution vision and strategy with the various stakeholders for T&E innovative solutions with T&E partners (i.e. TMC, GDS, self-booking tool, expense management tool, fintech)
Solution value proposition and narrative for clients
Provide direction and mentorship to team members
Exemplify values and champion culture priorities
Create and nurture growth and development opportunities for team members
Identify and attract top talent

DESIGN

Define the T&E innovative solutions and flows including understanding customer problems, validating ideas, and designing experiences that solve their problems
Build solution roadmap with engineering teams
Define go to market with the different regions and marketing in partnership with CIS
Manage complex initiatives to ensure overall success, including scope, resourcing and timely quality deliverables that meet stated goals
Create standards and enforce cohesiveness and alignment of T&E solution vision against those standards
Drive discipline of leveraging design and experience patterns across programs and products and sponsors new patterns
Approve deliverables

COLLABORATE

Collaborate with Commercial, C&I, D&S and Consumer product management and engineering teams and other cross functional partners to ensure consistent, cohesive, and quality customer experiences
Serve as prioritization and escalation contact across design initiatives and primary point of contact during planning processes and with the regions
Host product experience design workshops and reviews, participate in sessions with partners including clients and create opportunities for team-wide collaboration

Skills

Solution sales and Consultative selling
Communication skills and partnerships with stakeholders
Decision making and leadership skills including presenting to senior management
Innovation mindset and market driven analysis to build the best offering
Ability to execute on strategic direction and coordinate with team members
Experience in user research methods
Experience in T&E and Payment industry

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

New York City, New York: $174,000 - $269,000 USD

Identifier

80a077ba06b3b85eb18f7415f2b1db62