Description

Responsibilities

The Ramp Coordinator will report to the Operations Supervisor and will be responsible for a number of critical functions within operations team related to supporting the ramp and baggage handling processes in key strategic locations and will be the primary point of station contact for the Departure Controller.

Transmitting timely and accurate information to ramp agents.
Preparation of Offload and Onload Reports from inbound flights for dissemination to the ramp.
Dispatch Transfer runners to ensure accurate baggage connections.
Communicate with Guest Experience Coordinator to ensure guests travel on same itinerary as baggage.
Initiate communication with RSAs and RSSs to ensure baggage loading compliance and metrics are met
Work with Departure Coordinator to ensure comat/comail is staged and loaded as intended
Contribute to building a Spirit Strong operation by supporting co-workers in their daily efforts
Successfully completes recurrent training.
Contributes to a strong culture based on safety, integrity, high performance and pride of work.
Track common issues received and collaborates with Operations Supervisor on potential solutions.
Proficiency in all Ops related tools and software (MC Plot, MC Web, GoNow, Movement cntrl etc).
Assist with station audits and compliance for both internal and external audits.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Qualifications

Bachelor's degree or equivalent experience
10+ years' experience
Domestic & International travel approximately 25% of time
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.

Additional Competencies

Written Communication:

Demonstrates expertise/finesse in written communication.
Highly skilled in crafting appropriate messaging and expressing intent powerfully and effectively.

Technical Skills:

Extensive computer experience and proficiency with Powerpoint, Microsoft Dynamics 365, CRM, knowledge in Management Tools, Quality Assurance / Speech Analytics Tools, Call Center systems as well as standard reporting tools.
Extensive experience with Digital Learning and Delivery platforms i.e. Adobe Articulate, Captivate, and Sum-total.

Training Skills:

Knowledge of and experience with Learning and Development best practices (I.e. ADDIE)
Needs Assessment
Time Management
PMO Skills
Communication Proficiency
Customer/Client Focused
Team Focused
Planning/Organizational Skills
Presentations Skills
De-Escalation Skills
Assessment Expertise
Performance Consulting

Facilitation Accountability:

Exercises controls to ensure the applicability of the organization’s policies and procedures.
Takes responsibility for work products and results.
Monitors feedback and takes corrective action when necessary.
Encourages others to take ownership of services and results.

Guest Focused:

Dedicated to meeting Guests’ expectations and needs without adding costs and complexity.
Through effective consulting helps customers self-discover learning needs.
Obtains first-hand customer information and uses it to improve policies/procedures and learning tools.

Decision Making:

Acts decisively on own authority when timely action is needed, even in uncertain situations.
Makes difficult or controversial decision when necessary.
Exercises good judgment by making sound and well-informed decisions.

Problem Solving:

Recognizes and defines problems and issues.
Gathers relevant data to analyze problems and issues.
Develops alternative solutions and plans to solve problems.
Uses qualitative and quantitative data and analytical tools in problem solving.

Team Work:

Establish a Guest-centric, no-limits mindset for operations and curriculum team members.
Cultivate strong and mutually respectful relationships across the organization and partner with senior leadership to solve complex problems and identify business improvement opportunities.

*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Qualifications

Bachelor's degree or equivalent experience
10+ years' experience
Domestic & International travel approximately 25% of time
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.