Admin, ServiceNow

Work on a small team in charge of supporting and extending the ServiceNow platform for Spirit Airlines. The ServiceNow Administrator is a hands-on technical role focused on administering and supporting the enterprise ServiceNow instance and the integration with the existing enterprise systems spanning our multi-site environment. The ServiceNow Administrator takes ownership of support requests and escalations reported by our end users, client support team, and other business teams to resolve and enhance the footprint of ServiceNow with an emphasis on automation and orchestration.

• Participate in process design sessions and documentation of process flows.
• Configure/Develop new screens and workflows.
• Troubleshoot and resolve issues within the ServiceNow platform.
• Support user testing/training.
• Diagnose and remediate issues with the enterprise ServiceNow pipeline including Test, Dev, and production environments.
• Configuration and Customization of the ServiceNow platform, including workflow creation.
• Build service requests and record producers based off customer requirements.
• Import and export data between Service-now and other systems.
• Assist in the creation of Views for reporting purposes.
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities.
• Customize the core applications using Business Rules, UI Policies, and UI Actions.
• Responsible for Patching, Hotfix and Upgrade oversight.
• Responsible for maintaining all System users and managing platform licenses.
• Responsible for maintaining access control and role base controls.
• Create and maintain IT configuration and knowledgebase documentation.
• Produces, maintains, and updates knowledgebase documentation.
• Coach IT team members on the use and administrative functions of ServiceNow modules.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments). 

• Associate's degree or equivalent experience.
• 3-5 years of experience.
• Basic understanding of ITIL lifecycle.
• Experience with front-end and back-end development.
• Experience working with Agile methodologies.
• Demonstrated experience with technical and design documentation for platform services environments, including architecture diagrams, knowledge base article contributions, user and group management.
• Demonstrated experience managing data in an integrated platform with 1,000+ users.
• Demonstrated knowledge in developing and executing maturity recommendations to improve the overall performance, efficiency, and effectiveness of the platform.
• Demonstrated knowledge of developing and executing automated test strategy (includes best practices, guidelines, process, and tooling).
• Ability to monitor, troubleshoot and recommend solutions for integrations between ServiceNow, and other off-premises cloud services such as Splunk, Dynatrace, Everbridge, and between other on-premise systems.
• Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.
• Excellent communication skills, written and verbal.
• Domestic & International travel under 10% of time.
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.
• Hybrid.

*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. * 

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. 

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner:  Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family. 

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law. 

• Associate's degree or equivalent experience.
• 3-5 years of experience.
• Basic understanding of ITIL lifecycle.
• Experience with front-end and back-end development.
• Experience working with Agile methodologies.
• Demonstrated experience with technical and design documentation for platform services environments, including architecture diagrams, knowledge base article contributions, user and group management.
• Demonstrated experience managing data in an integrated platform with 1,000+ users.
• Demonstrated knowledge in developing and executing maturity recommendations to improve the overall performance, efficiency, and effectiveness of the platform.
• Demonstrated knowledge of developing and executing automated test strategy (includes best practices, guidelines, process, and tooling).
• Ability to monitor, troubleshoot and recommend solutions for integrations between ServiceNow, and other off-premises cloud services such as Splunk, Dynatrace, Everbridge, and between other on-premise systems.
• Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.
• Excellent communication skills, written and verbal.
• Domestic & International travel under 10% of time.
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.
• Hybrid.

*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. * 

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.