Why a Lead nCino & Salesforce Administrator with Midwest BankCentre?

As the Lead nCino & Salesforce Administrator with Midwest BankCentre, you will be responsible for implementing, administering, maintaining, and enhancing Midwest BankCentre’s enterpriseand client relationship management (CRM) system and nCino loan origination system (LOS). The Administrator supports the delivery efforts by supporting users, formulating, and vetting feature requirements, transforming requirements into design, executing development/configuration of designs, performing testing, arranging for user acceptance testing, and engaging in implementation activities.

Lead nCino & Salesforce Administrator must be able to:

• Perform administration of Midwest BankCentre’s Salesforce/nCino instance and security settings using the standard aspects of the Salesforce Setup menu.
• Manage & prioritize the backlog of all Salesforce/nCino requests.
• Manage and mentor people.
• Identify, diagnose, and resolve end-user problems in a manner that exemplifies Midwest BankCentre’s high standards of customer service.
• Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity.
• Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at many different levels (customer, senior managers, peers, and employees).
• Excellent communication and facilitation skills - Strong ability to work cross-functionally and communicate directly with end-users and across levels of organizational leadership.
• Define, communicate, and manage a change management (release) process to develop and implement new vendor application extensions or updates to existing applications.
• Perform updates to nCino configuration to include nominal application configuration such as creating validation rules, workflow rules, and approval processes for form generation templates and credit memo templates.

• Understand, create, and manage various Salesforce and nCino syntax.
• Create, update, and manage nCino Support Cases via the nCino Community.
• Promote changes using tools such as Change Sets & Apex Data Loader.
• Participate in the integration process with other enterprise systems or other applications as the opportunities arise.
• Translate business needs into requirements.
• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the various applications.
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources).
• Develop training plans, materials, and documentation for application users, keep materials up to date, and coordinate ongoing training sessions for new users.
• Collaborate with management to identify new and creative opportunities to leverage the applications to support additional business processes or functions.
• Recommend best practices based on interactions with the user community.
• Adapt quickly in ambiguous situations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen
  
  

Skills and Qualifications

• Bachelor’s degree in a business or technology field or equivalent work experience.
• 1-3 years of experience in an enterprise IT role or technical related role.
• Experience with Salesforce or nCino platforms.
• Ability to work in a remote environment with ability to attend in-person meetings as needed.
• Ability to effectively read, write and speak the English language.
• Moderate to advanced knowledge of workflow applications, including Salesforce.
• Experience in application architecture and programming language(s) (e.g., Apex, Python, C#, C, C++, JavaScript, Java, and, PHP).
• Experience with Visualforce development.
• Experience with other report writing software.
• 1-3 years of experience with Microsoft SharePoint administration.
• Proficiency in data manipulation and using data-related applications (Excel, Access or other related data manipulation tools).
• Salesforce Administrator Certification must be obtained within 12 months in role or 6 months from completion of training program & timeline approved by the bank. nCino Administrator Certification must be obtained within 12 months in role. (Required)