EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
The Enterprise Access Management (EAM) User Administrator performs both routine and complex user administration related to basic account creation and disabling. This role is responsible for preparing the work, managing the queues, verifying employees, provisioning basic account access, group memberships, and security. In addition, this role reports escalations and errors or improvements needed related to individual requests and the processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process Enterprise Access requests in ServiceNow.
- Review new and existing requests to prioritize daily tasks.
- Monitor queues throughout the day.
- Check in with EAM team regularly.
- Account creation, manual, and scripted.
- Delivery of credentials.
- Identify ongoing process improvement.
- Customer support as needed.
QUALIFICATIONS
- Experience with AD, O365/Exchange On-prem and Web account management, Ticketing System, Proficient in MS Excel and managing large data sets to process tasks.
- Attentive with an eye for detail.
- Ability to document and verbally communicate processes (new and existing)
- Thrives working in a fast-paced environment.
- Adheres to the processes that are in place. Reports gaps, inefficiencies, circumventions, and misses, to the EAM Team for review for future implementation as process improvements.
- Interpretive Listening.
- Self-Sufficient, takes initiative to manage and complete tasks.
- Resourceful.
- Able to work independently, within the EAM team and collaboratively with other Teams.
- Comfortable working in-office and remote.
EDUCATION AND/OR EXPERIENCE
- Minimum Required: B.S. or B.A. in IT or other field.
- Minimum Required: Three years of relevant experience with one year in IT.
SYSTEMS AND TECHNOLOGY
- Proficient in Microsoft Excel, Outlook, Word.
- Knowledgeable Active Directory, Exchange, and Azure.
- ServiceNow or other ticketing system experience.
- Experience working with large data sets.
- Other Cloud platform experience.
Other beneficial skills
- Scripting, PowerShell, or other.
- Basic Network and Protocol knowledge.
- Healthcare terminology.
Awareness of PHI and HIPAA.